Delivery & Returns
We roast to order and aim to have all orders roasted, packed and shipped within 48 hours of order receipt.
Shipping within Australia
To ensure quality and freshness, we offer shipping Australia-wide via AusPost Express (1-2 days).
For both metropolitan services and small orders or regional and larger orders, StarTrack Overnight Express is an excellent, fast freight service.
For larger coffee orders (over 9kg) feel free to contact us and we can work to find the best shipping method for your location.
We offer international shipping via tracked International Parcel Post and DHL International Express. Parcel Post (5-12 days) is $10 flat-rate for Asia Pacific and North American countries on all coffee orders. DHL International Express (2-5 days) is available for select countries from $25.
Alternatively, feel free to contact us and we can provide a shipping quote to best suit your location and order size.
Returns & Refunds
If you received coffee that was not as per what you ordered (e.g. wrong product type, wrong grind), we take full responsibility and will replace it immediately. Please let us know via firstname.lastname@example.org
If you purchased equipment that is faulty or broken, we’ll exchange, refund or credit your purchase within 14 days. (Please note this does not include equipment damaged by incorrect installation or maintenance.) For applicable returns, please contact email@example.com with your name, purchase order and reason for the return. Please return the goods within 14 days of the ship date to: Twenty One Coffee, 4/363 Pittwater Road, North Manly, NSW 2100.
We will provide a full refund for equipment if it is returned to us unused and in its original packaging. Unfortunately we cannot accept returns for coffee orders, since it is a fresh and perishable product. We cannot guarantee that orders will be redirected if the incorrect shipping address has been provided.
If you have any issues, please contact us at firstname.lastname@example.org We will do everything we can to ensure you are completely happy with your Twenty One Coffee and merchandise.